CRM is the category where the sticker price and the real price diverge the most. Vendors quote per user per month in dollars, bill annually, and the number that lands on your card depends on the rand on the day. A team of eight can budget one figure in January and pay eleven percent more in June without changing anything.
So the first thing we do is convert everything to rand at a stated rate, note whether the vendor bills in rand natively, and say what the annual commitment actually costs. The second is support hours. A vendor whose support desk opens at 09:00 Pacific is answering at 18:00 or 19:00 South African time, which matters when a sales team cannot log a deal.
Then the ordinary work: pipeline modelling, quoting, email integration, whether the mobile app is usable by a rep in a car, and how the system handles marketing consent now that POPIA makes opt in a legal question rather than a courtesy.